Exploring Service Design & Complexity Theory

I’m working on an exciting new talk and workshop that weaves Service Design Thinking and Doing with Complexity Theory in July.

Date: July 17 2024 (10:30 am - 11:30am Dublin, London) View time in your timezone​

Price: $29 USD

Duration: 60 Minutes

Target Audience: Professionals interested in enhancing their service design skills with complexity theory principles.

Agenda

Introduction (10 minutes)

• Greetings and Participant Introductions: Set a welcoming tone and facilitate brief introductions to foster a collaborative learning environment.
• Goals and Session Overview: Outline the session's objectives and what participants will learn.

Basics of Service-Design (10 minutes)

• Overview of Service Design: Quick definition and explanation of its importance.
• Key Components of the Service Design Process: Highlight the phases from initial research to practical implementation.

Introduction to Complexity Theory (10 minutes)

• Core Concepts: Introduce basic concepts such as emergent behaviors, non-linearity, and systems thinking.
• Importance in Service Design: Discuss how these principles manifest in service scenarios.

Integrating Complexity Theory into Service Design (15 minutes)

• Case Study Showcase: Share a brief case study demonstrating successful integration of complexity theory in service design.
• Interactive Group Activity: Participants analyze a simple service design scenario, identify complex elements, and suggest improvements.

Interactive Session: Mapping Service Complexity (10 minutes)

• Hands-On Mapping Exercise: Participants map out the service design of a routine service (e.g., visiting a coffee shop or using an online platform).
• Complexity Identification: Work on labeling the complexities involved in the service map, discussing implications and enhancements.

Conclusion and Q&A (5 minutes)

• Summary of Key Points: Recap the workshop's main insights and the value of integrating complexity into service design.
• Open Floor for Questions: Address participant inquiries and offer additional resources for extended learning.

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Note: If you are a paying member of our Circle Community, you are entitled to admission of this event.

My commitment to people inside the community, is to create learning experiences that will elevate your thinking both as a designer and as a changemaker.